Return & Exchanges

Banka Silk is an organization dedicated to empowering weavers and artisans in Bihar, Jharkhand and

rest of India, through employment opportunities and education in the field of their craft.

Before you return a Banka Silk product, please take a moment to understand how meticulously and

with an extensive care, we craft our products. Our mission is to help these weavers and artisans

push themselves and their families out of poverty and develop into empowered entrepreneur. 

There is beauty in imperfections of a handloom fabric. The irregular weave or print or a stitch is not

a defect but an identity that the product is hand-crafted.

In spite of these variables, at Banka Silk we stand behind the quality of our products and we will

replace the product free of cost if you are not satisfied with your purchase for any reason. Please

read below our return & exchange policies before you return any item.

Please note that Exchange or Refund will not be made against the non-returnable items, unless

there is a defect or different from its description

 Custom Kurtas

 Discounted products (all items listed under SALE category)

 Essentials- Masks

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not

only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is

thoughtfully designed to ease up the process, save time and make you feel reassured about your

order.

You can call us on +91 8884951515or e-mail us at [email protected] within 10 days from the date

of delivery.

Kindly follow below steps for an easy return: -

 Mention your order number in the subject line to help us quickly process your

returns/exchanges.

 The “to be returned” merchandize should be unused, unworn, unwashed, undamaged and is

in a saleable condition.

 Please keep the original packaging of the item, primarily Banka Silk tags.

 Please ensure that all the returned items are packed securely and safely to prevent any loss

or damage during transit.

 The items for reverse pick up will be picked up within 3-5 business days from the date of

request.

 After the receipt of item(s), your request for returns/exchanges would be processed.

 In the case of returns, banks normally take 7-10 business days to process a refund once it

has been initiated from our end.

 In the case of exchanges, your new order will be dispatched to you within 3-5 business days

after we receive the earlier shipment.

 In case of any unforeseen circumstances and delays, we will keep you updated via email and

SMS.


Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will

need to send it back to us. Please note we do not offer reverse pick facility outside India.

For more details, please call us on our customer care number (+91 8884951515) or e-mail us at

[email protected]).

Return Policy

In case, it is observed that an article is returned by the same customer more than three times a year,

Banka Silk reserves the right to reject returns from that particular customer.

Though the shipments are inspected at various levels before leaving the warehouse and in case you

are still not satisfied with your purchase, please follow the instructions below:

You can return/exchange within 7 business days after date of delivery.

Banka Silk will exchange the returned items free of cost or issue a refund for the cost of the goods to

the credit/debit card used for online shopping.

Shipping charges will not be refunded and customers are required to pay for the shipping costs to

return the goods to the applicable return address if the pin code is out of pick-up location.

Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable

item unless there is a defect or is different from its description.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card / account would have already been done online at the time you

made the purchase and authorized the payment, we will provide a refund into the original mode of

payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for

online shopping. However, shipping charges would not be refunded except where Banka Silk has

erroneously sent you a wrong item / colour / size.

For COD (Cash on Delivery) Transactions:

Refunds can only happen via E-Voucher/Credit coupon.

Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.

Customer can also place a request for a reverse pick up in case reverse pick up service is available

through our couriers.

Refunds Terms and Conditions

Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully

before making your purchase.

Genuine quality issues.

Defective/ damages item received.

Discrepancy in Displayed Price Vs Actual Price

Wrong items delivered.


Not eligible for Refund

The actual colour on the screen may vary slightly than the original items received. The product is not

eligible for return in case of minor design and colour variations or a slight weaving defect.

Incorrect or outdated delivery address.

After 3 failed delivery attempts by the courier.

Package refused by recipient.

Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment in the acceptable

condition.

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