Privacy Policy


While browsing for Online Shopping at Banka Silk, please be assured that all of your private information will not be misused as we value your concerns regarding the online privacy and security. We value your feedback and look forward to improving our services to better meet your needs. This Privacy Policy underlines how Banka Silk manages personal information and respect your privacy. This policy may be amended from time to time.


Collection Of Personal Information:


As a visitor of Banka Silk’s website, you have the freedom to browse and explore the world of Banka Silk product’s paradise. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. 


However, when you register to use a Banka Silk and order products as a Banka Silk customer, in order to provide the services to you, we may collect your contact information such as your name, phone numbers, address and email address as well as profile information, including your password, details about your purchases and details about your interactions with us.


Updating Your Personal Information:


At any point of time, in case you want to edit/ update any personal details such as Attention Person, Address, Phone Number, any privacy preferences etc. This may be accomplished by clicking on the link, "My Profile", where you can view and make changes to most of your Personal Information immediately. For security purposes, certain Personal Information can only be changed by contacting support. The team at Banka Silk will punctually respond to your request within a reasonable time.


How Your Personal Information Is Used:


Banka Silk May Use This Information To –

  1. To process your orders and financial transactions. 
  2. To respond to your requests, queries and concerns. 
  3. Manage your account as and when required.
  4. Send you requested product or service information.
  5. Keep you updated about the special offers and services. 
  6. Administer sale information, promotional offers and notification for important events. 
  7. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
  8. Customize your experience, including targeting our services and offerings to you.

Updating Account Information

It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.

Information Sharing With Service Providers:

Banka Silk uses payment processing companies to bill you for our goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf and inform. We only share the Personal Information which is necessary for them to perform those services. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.

Data Retention:

We will only hold your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at [email protected] We will promptly respond to your requests and concerns. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Unsubscribe:

You may opt out of receiving Banka Silk's email updates, newsletters and/or partner emails by clicking on the "My Profile" link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. 

Guarding your Personal Information:

The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected Banka Silk personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to Banka Silk. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us in the best possible manner.


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